Please confirm with us before you return, Return to Factory Repair Service
a) For problems of Products that cannot be solved by online remote service, Prowalls will confirm with the customers whether to provide returning to the factory repair service.
b) If factory repair service is needed, customer shall bear the freight, insurance, tariff and customs clearance for return delivery of the returned products or parts to factory. And Prowalls will send back the repaired products or parts to customer and only bear one-way freight.
c) Prowalls will reject unauthorized return delivery via pay upon arrival and will not be liable for any tariffs and custom clearance fees. Prowalls shall not be held liable for any defects, damages or losses of the repaired products or parts due to transportation or improper package.