▪ Product guarantee
1. Led Screen with 2 years warranty and free parts
Lighting fixtures and machines with 1 year warranty and free parts, during which quality problems occur, we will provide replacement parts at we pay everything and repair videos.
2. Provide lifetime service after warranty, and only charge raw material costs.
▪ Instant messaging service (Facebook Messenger, WhatsApp, Email, Skype)
Customers can obtain technical support services through Message, email, telephone, Website, instant messaging tools, and Remote assistance if they have any problems during the use of the display screen and lights fixtures.
▪ Return to Factory Repair Service
1. For problems of Products that cannot be solved by online remote service, Prowalls will confirm with the customers whether to provide returning to the factory repair service.
2. If factory repair service is needed, customer shall bear the freight, insurance, tariff and customs clearance for return delivery of the returned products or parts to factory. And Prowalls will send back the repaired products or parts to customer and only bear one-way freight.
2. Prowalls will reject unauthorized return delivery via pay upon arrival and will not be liable for any tariffs and custom clearance fees. Prowalls shall not be held liable for any defects, damages or losses of the repaired products or parts due to transportation or improper package.
▪ Technical Training
1. Provide free technical training, including operation training and maintenance training in our factory.
2. After negotiation between the two parties, engineers can be sent to your company for a fee on food, lodging and transportation.
▪ On-site installation guidance and commissioning training services
After the customer purchases the display screen and lights fixtures, our company will provide customers with on-site installation guidance and commissioning training services for a fee. Our service engineers will provide customers with installation technical guidance, display commissioning and use and maintenance training.
Or recommend local installers company in free.
▪ On-site support services for major events
According to customer needs, our company arranges service engineers for a fee to provide customers with on-site technical support for major events, and escort your major events to proceed smoothly.
▪ Additional services
We provide you with free products data, software, structure information, etc. for your reference.